- The app does not appear in the list of integrations
- Project or alias not found
- Slash commands return an error in Slack
- Notifications are not received to a channel
- The App Home does not display properly
Troubleshooting GitLab for Slack app
When configuring the GitLab for Slack app on GitLab.com, you might encounter the following issues.
For self-managed GitLab, see GitLab for Slack app administration.
The app does not appear in the list of integrations
The GitLab for Slack app might not appear in the list of integrations. To have the GitLab for Slack app on your self-managed instance, an administrator must enable the integration. On GitLab.com, the GitLab for Slack app is available by default.
The GitLab for Slack app is enabled at the project level only. Support for the app at the group and instance levels is proposed in issue 391526.
Project or alias not found
Some Slack commands must have a project full path or alias and fail with the following error if the project cannot be found:
GitLab error: project or alias not found
To resolve this issue, ensure:
- The project full path is correct.
- If using a project alias, the alias is correct.
- The GitLab for Slack app is enabled for the project.
Slash commands return an error in Slack
Slash commands might return /gitlab failed with the error "dispatch_failed" in Slack.
To resolve this issue, ensure an administrator has properly configured the GitLab for Slack app settings on your self-managed instance.
Notifications are not received to a channel
If you’re not receiving notifications to a Slack channel, ensure:
- The channel name you configured is correct.
- If the channel is private, you’ve added the GitLab for Slack app to the channel.
The App Home does not display properly
If the App Home does not display properly, ensure your app is up to date.